Live chats provide fast, on-demand customer support right on your website, giving you an opportunity to immediately address customer concerns, answer questions and even close sales before customers click away.
Live chat systems let you monitor visitor behavior to provide personalized service, convert browsers into paying customers and improve your website to increase sales. An online chat system provides customers immediate access to help.
Live Chat Support is a relatively new way to interact with your website visitors. Usually the visitor initiates a chat request by clicking an icon on your website.
Live chat can be used for prospective customers in order to help them with their buying decision or for current customers who need support with a product they have already bought.
Live chat offers convenience for customers’ right from your website without them having to leave looking for assistance on the phone, email or social media.
Live chat is cost efficient because it often increases the average order value of customer purchases since many of these customers are getting helpful advice and insights on what to shop for matched with their interests, as well as answers to any product questions they might have.
A live chat program will help your business focus on the needs of your customers and the experience they are having with your business at almost every major touch point in the buying funnel on your website.
More competent service: compared to phone support it's easier for your staff to "know all the answers" because they can just quickly ask colleagues if they get a tricky question. The customer won't even notice it.
Instant feedback: chat is usually faster than phone support where you usually have to have to go through cumbersome menus. Not to mention email support where nobody even expects an instant answer.
Help more people at the same time: chat agents are usually able to serve three or even more people simultaneously.
Convenient: Support can easily send helpful links to the customer through the chat interface and type complicated names into the chat box.
Analytics: use live analytics to find the most relevant visitors to.
When you provide Chat services to your costumers’ through your website, you are automatically increasing your customer service response time, your customer satisfaction and your sales!
The advantages are many, but here are just a few of them:
• Real-time communication
• More genuine conversation than email’s
• Fast, convenient and easy to use communication channel
• Decreasing costs – chat instead of phone call
• Safe communication
• Remote work – users can perform their activities from any place
• Web administration – easily accessible administration panel